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Right Way Credit Union
41 High Street, Paisley
PA1 2AH

Tel: 0141 889 7442
email: info@rwcu.co.uk
Fax: 0141 848 6813

FAQ

Frequently Asked Questions

 What’s the maximum I can save?

The maximum amount that a member can currently save is £15,000 or 1.5% of the total Non-Deferred shares, whatever is greater.

 How do I Pay into my Credit Union account?

There are many ways in which you can pay into your credit union account; you can make deposits by setting up a standing order, pay using your debit card over the phone and in our office or pay in using cash. 

The credit union also offers ‘Payroll Savings’; this is when you can save directly from your pay. If this is something you may be interested in, check to see if your employer is one of our partners. If your employer isn’t one of our partners speak to your employer to see if this would be something they would be interested in and send us an email to info@rwcu.co.uk  

How do I set up a standing order?

If you have online banking you can set the standing order up yourself, please click here for more information. 

 Payment Reference – Membership Number

 *Please Note: You MUST use your membership number as the payment reference. Failure to provide a payment reference will result in a delay of the standing order being processed. If you are unsure of what your membership number is, please send the office an email to info@rwcu.co.uk

 How do I withdraw my money online?

Withdrawals can be requested via our member area - the funds will be paid into the members nominated bank account.

Share withdrawals requested before 3pm will be paid into the members account by close of business that day. Requests made after 3pm will be paid the next business day, this excludes a Saturday, any withdrawal requests made on a Saturday will be paid out on the following Monday. If the Monday falls on a Bank holiday, the money will be paid the next working day.

Share withdrawals can only be actioned by the account holder, should you wish to register a Power of Attorney click here for guidance on what legal documentation we will accept.

 Share withdrawals will not be processed If you do not have a nominated bank account. If you need to update or change your nominated bank details you will have to come into our office in Paisley to do this, please bring along your bank card or bank statement to update this information.

 How do I update my nominated bank account?

RWCU will only pay into the nominated bank account that a member has on file, members can only have one bank account on file at a time. If you need to update your bank details, you will have to visit the office and update your details in person. Please bring along relevant identification and your bank card.

How much can I borrow?

RWCU offers a variety of loan products depending on your circumstances and history with the credit union. For more information on the loans that are available please click here

 Please note when you have a loan running your savings are held as security against your loan this means that no share withdrawals can be processed whilst your loan balance is higher than you savings balance.

How do I apply for a loan?

 Online - If you wish to apply for a loan, you can register for online access following this link "Register Here" and apply online. Please see Loan Application Checklist on what documentation you will need to provide once your loan application has been received, your proof of income can be emailed over to info@rwcu.co.uk or handed in to our office. 

Office - If you wish to apply for this loan in our Paisley office you will have to complete a loan application form, please see Loan Application Checklist below for what you will need to bring with you. Failure to bring the correct documentation for the loan will result in a delay. We can only accept loan applications that have the correct proof of income.

What is Savings and Loan protection Insurance?

 A cash benefit on your savings

 Leave your loved ones a cash lump sum when you die, with Life Savings Protection*

Saving with your Credit Union really does add up as it includes the additional benefit of Life Savings Protection, which can be a real financial comfort to your loved ones should you die.

 At a difficult time, a lump sum on bereavement can be a real help. It could help towards funeral costs or could be left as a small legacy for a loved one. Of course, it won’t take away the pain, but it’ll certainly help with the financial strain of bereavement. Additional peace of mind for your family is just another benefit of being a Credit Union member.

 As a Credit Union member, you’re not only saving for your own future, but also for that of your family. With the added benefit of Life Savings Protection, your nest egg can also provide a legacy to help your loved ones cope financially in the event of your death.

 * Subject to terms and conditions. Cover limits and certain restrictions apply based on savings balance and on age at death or age when savings were made. Individual limits and restrictions may also vary over time. Please email info@rwcu.co.uk for more details about Life Savings Protection.

 Is my money safe?

Yes. Right Way Credit Union is authorised by the Prudential Regulation Authority and Regulated by the Financial Conduct Authority and the Prudential Regulation Authority Firm Ref: 446350. As part of the Financial Services Compensation Scheme (FSCS) your savings up to £85,000 are safe for information please click here.

 

 

 

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COVID - 19 Member Update Monday 23rd March 2020